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Training Partners

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® (4) Foundation exam.

2-day classroom room, based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification.

Day 1

  • Module 1: Course Introduction and Recap of ITIL® 4 based on pre-course reading
  • Module 2: Service Management: Key Concepts
  • Module 3: Guiding Principles
  • Module 4: Four Dimensions of Service Management
  • Module 5: Service Value System - Part 1
    Day 2
  • Module 5: Service Value System - Part 2
  • Module 6: Continual Improvement
  • Module 7: ITIL® Practices
  • Exam Preparation Guide/ Mock Exam**
Day 3**
Exam Preparation Guide/ Mock Exam

**Individuals with ITIL® 3 certifications only need to attend a 1.5 day class and sit for 0.5 day exam. Individuals who are new to ITIL® 4 need to attend a 3 days class.


This course targets participants in IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4.
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

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Training Partners

5/F, Oxford House, Taikoo Place, 979 King’s Road, Hong Kong

Tel: +852 2513 3322
email: hk@training-partners.com

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